First Visit/Forgot Login for Two-Factor Authentication Sites



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1. Go to site > click or tap first visit or forgot login

2. Enter your username > click submit
  • The default username is "firstnamelastname" for members, "lastnamefirstname" for spouse/partners (lowercase, no spaces)
  • If you don't know your username, contact your site administrator

3. Choose a method to receive the verification code: text message, voice call, or email

4. Enter the verification code > click submit

5. Create a new password following the instructions > click login


After login, optional: Change Username or Password v8